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Shenzhen Chengtai Company Customer Service Center was established

2019-04-25

In order to standardize the company's business behavior, establish a corporate brand image, solve the service support problems of customers and various business departments, establish a two-way communication platform between consumers and Chengtai products, stabilize existing consumers, and keep them constantly Expand and gain valuable information to reflect market dynamics in a timely manner. In order to provide valuable information resources for the further cooperation and development of enterprises and distributors, and to solve the problems of consumer pre-sales consultation and after-sales service for various departments and distribution units, the customer service center of Chengtai Rubber Co., Ltd. was formally established from now on.
      Customer service center is responsible for hotline reception, customer return visit and service supervision and management
     1, hotline reception: customer service hotline: 0755-27059875, the function of Chengtai customer service hotline is to provide customers with various professional services in the first time. For example, the complaint acceptance function can solve complaints for customers in a timely and effective manner; the consultation reception function can answer relevant questions raised by customers;
     2. Customer return visit: Customer return visit is another bridge between Chengtai Company and customers. Chengtai Company will conduct regular visits to customers. The return visits include tracking the quality of the purchased products, tracking the usage, supervising the quality of the sales staff, answering customer inquiries during the return visit, and handling the problems found during the return visit. Wait.
     3, service supervision and management: responsible for complaints, return visits statistical analysis, through service supervision, inspection and discovery of problems in the service work, improve service quality; establish company standard service processes, standards, to ensure the entire company's service work according to standard processes, norms Running.
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